Reporting and call recording

See what is actually happening on your phones — by person, by department, by day.

Volumes, answer rates and busy periods across the company, so staffing decisions are based on numbers rather than impressions.

How long callers waited, how many gave up and which agents answered, per queue.

Record where you need to, then search call history and play back or download.

A screen for the room showing calls in progress, queue pressure and today’s totals.

See how each published number performs — useful when you advertise different lines.

Filter by extension, number, direction, date or result and export what you find.

Ready for a phone system that keeps up?

Tell us how your business runs and we will send you a written quote.