Support
How to reach us if you are already a Loopcom customer.
From the app
Report a problem directly from the Loopcom portal and it reaches us with your account and device details attached.
Text us
Our main line accepts text messages. For a short question it is often quickest.
Common questions
A phone has stopped ringing
Check the handset shows a registered line and the extension is not set to do not disturb. If both look right, call us with the extension number.
We need to change the greeting
Greetings are changed from the portal. You can record a new one or have one generated from typed text.
Someone has joined the team
Add the extension from the portal, or ask us and we will set it up including the desk phone.
We are moving premises
Tell us before you move. Your 911 registered address has to be updated and it is not automatic.